Refund and Credit Policy

1. Purchases are not open

Purchases are disabled while the Waffo Pancake merchant application and studio-specific products are completed. The displayed credit packages are reference offers with inactive purchase controls; this studio is not accepting payment through them.

The planned packages are one-time purchases. There are no subscriptions, automatic renewals or automatic top-ups. This version does not establish a cash-refund window, unused-credit threshold, credit expiry period or refund processing deadline. Final paid terms must be published and matched in checkout before purchases are enabled.

• Packages and current availability

2. Generation credits and task status

Choosing photos and running a local demo spend no credits. A live request shows a maximum credit charge before submission. A verification rejection confirmed before a task starts is different from an already accepted, processing or failed video task.

An unknown submission is reconciled under the existing job. A network interruption or missing response is not proof that a task failed or qualifies for a refund. Check progress and your credit balance before making a new request.

The credit service records generation charges and any applicable restoration for a confirmed failed task. A restored credit balance is not a cash refund and does not reverse a completed payment automatically. Result quality varies; a disliked face, camera motion or style alone is not the same as a confirmed technical failure.

3. Requesting a review

Contact the studio support email if you believe there is a duplicate charge, missing purchased credits, an unauthorized order, an unresolved paid generation, or a right to cancellation or refund under applicable law.

Include the account email, studio name, checkout or order ID, job or task ID if relevant, purchase or request time, and a brief description of the issue. Provide only the information needed for review. Do not send passwords, API keys, card numbers or security codes.

Billing review is manual and considers the actual order, payment state, credit usage, task outcome and applicable consumer rights. Payment processor records may be needed to investigate a payment issue. Do not repeatedly pay or generate while the original charge is uncertain.

4. Payment refunds when checkout is enabled

If Waffo Pancake checkout is enabled after approval, eligible cash refunds will be handled through the original payment process and the published terms for that order. Any credit adjustments needed to reconcile that refund are separate account entries. The service does not currently provide automatic cash refunds.

There is no blanket claim that every used credit is refundable or that every purchase is non-refundable. Mandatory consumer rights, including any applicable cancellation or withdrawal rights, are not waived. The final policy must state the treatment of unused packages and completed generation before payment opens.

5. Account closure and records

A one-time package does not require subscription cancellation. If you want to close an account, contact support and identify any pending task, order or remaining credits first. Closing an account does not automatically issue a cash refund or erase records required to review an order or dispute.

Browser cleanup removes local recovery state only. It does not cancel an accepted provider task or delete uploaded files. See the Privacy Policy for storage and deletion requests.

• Terms of Service
• Privacy Policy

Contact Buildora

For service, account, privacy, deletion, rights or billing questions about Rooftop Cypher, email support@rooftopcypheratbluehour.si. Identify this studio and include only the references needed to review your request.